The key to saving money is shopping, right? Well, it’s not always that simple because sometimes the price can be complicated.
But not anymore when it comes to comparing internet service plans. Legible and detailed labels are now a requirement.
“Unfortunately, we are often at the mercy of these companies who can charge us whatever they want and not necessarily tell us what they are paying us. So at least with the broadband label, we should have a better understanding of what we’re paying for,” said Justin Brookman with Consumer Reports.
The new labels show the provider name, plan name, and base monthly price for Internet service, along with any additional one-time or recurring fees — such as installation fees, modem rental fees, and other related fees. equipment — which must be separated from the base price.
The new labels were mandated by the Federal Communications Commission after nearly a decade of lobbying by Consumer Reports and other advocacy groups.
“Cable bills are one area where we have received the most complaints from consumers. Sign up for a plan and then you get a broadband modem charge, you get a regional sports package charge, you get this weird tax that’s four letters, I don’t know what it is. These are often monopolies so they can get away with it and so you don’t have much choice. But at least now you can know what they’re charging you,” Brookman explained.
The terms and duration of the promotional price must be described. Along with the price of the service after the promotion expires. Companies should link to information about discounts if customers bundle their internet with TV or other services.
This is welcome news for Internet customers like Roland Netzer, who depend on a good connection for a reasonable price.
“You want to make sure you’re getting what you want and you’re not paying for all this stuff you don’t need,” Netzer said.
The rule applies to all internet services. Smaller Internet Service Providers (ISPs) have until October to comply.
Useful links:
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Learn more about broadband consumer labels here
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Glossary of terms used in broadband labels can be found here
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Consumers can file a complaint here if they believe an ISP is not complying with the new rules
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